The Energy Detective Forums
November 17, 2017, 06:14:49 PM *
Welcome, Guest. Please login or register.

Login with username, password and session length
News: New TED Support forum launched!!
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: gateway settings update 0%
dandelot
Newbie
*
Posts: 13


« on: October 31, 2017, 02:51:57 PM »

I used the hard reset on the side of the gateway (# 219DE)
and now when I enter some data about MTUs tz, etc, and click on the Update button
on write-to-device it seems nothing happens. Nothing.
The 0% just stays there.   Firefox 56.0 on Ubuntu 16.04
I'll try Chromium next.
Logged
dandelot
Newbie
*
Posts: 13


« Reply #1 on: October 31, 2017, 03:10:51 PM »

On plugging in gateway (to ethernet and also to wall plug)
I see that the green led for hardwire ethernet connection comes on briefly
and the  orange/yellow one blinks there and then the green
at the led plug goes out!     Whether out at the garage or
in my office at the ethernet switch.

There is also a green/orange blink sequence from the side led
about the time the ethernet green goes out.

Sequence Ethergreen on, ether yellow blinks, ether green and yellow go out
and gateway side led blinks yellow/green repeatedly.
And a bit later it all repeats.

?  Should I be able to see the gateway and have it stay live
on the local net even
when it maybe cannot see any MTU and is not even configured?
Logged
dandelot
Newbie
*
Posts: 13


« Reply #2 on: October 31, 2017, 03:14:12 PM »

I typed the gateway ID wrong earlier, left out a character.  2194DE  is right.
Logged
Support7
Administrator
Sr. Member
*****
Posts: 436


« Reply #3 on: October 31, 2017, 03:18:25 PM »

Hi dandelot,

It sounds like when you performed the hard reset the little switch may have gotten stuck on the inside of the case causing it to continuously reset. This would explain why you couldn't save the settings as well. This happens often with the TED5000 Gateway if you use a paperclip, toothpick, or anything smaller than a ballpoint pen tip to push in on the button so I would check the little reset switch on the side and make sure you can see the button and that it's just about flush with the outside of the case.

Logged

dandelot
Newbie
*
Posts: 13


« Reply #4 on: October 31, 2017, 03:24:08 PM »

I see a tiny button and it is flush with the case... now.
Not sure that was always true about flush with case.
Might have been stuck in for a while.
Logged
dandelot
Newbie
*
Posts: 13


« Reply #5 on: October 31, 2017, 03:43:02 PM »

Whether (using a ball point pen) I press the tiny button or not
and even waiting for 60 seconds with it pressed
makes no difference to the visible pattern of lights.

So maybe the reset is stuck internally to the gateway,
as you wondered about?  Maybe I broke it?

Should I just order a new gateway? Or
are there options to deal with this?

Logged
dandelot
Newbie
*
Posts: 13


« Reply #6 on: October 31, 2017, 04:48:53 PM »

Just realized the TED5000 line is discontinued.
So...what to do?
Logged
Support7
Administrator
Sr. Member
*****
Posts: 436


« Reply #7 on: November 01, 2017, 09:15:52 AM »

The TED5000 has been discontinued for quite some time so you may want to consider upgrading to the TED Pro Home to take advantage of the new design and performance enhancements to the system. If you contact sales at 800-959-5833 there may be a discount available for TED5000 customers. If you go to www.TheEnergyDetective.com and mouse over "About" then you can select on Live Demo and view the updated Footprints page to check out some of the new software features.

Here's a video link that shows the factory reset procedure and light sequence so you can verify that it's resetting. 
Factory Default Reset Video Link: https://www.youtube.com/watch?v=B13h7_zU4QY&feature=em-upload_owner

If you would like to troubleshoot it further or send it in for repair then you will need to submit a support ticket via the link below.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!

TED Support
www.theenergydetective.com

Logged

dandelot
Newbie
*
Posts: 13


« Reply #8 on: November 01, 2017, 12:19:59 PM »

After sitting on my desk all night: on power up the same
light pattern as before.   I even took the gateway
cover off yesterday and tapped the little switch in case something
there was the issue.  No help.

I ordered TED Pro yesterday before I saw your reply.
Logged
dandelot
Newbie
*
Posts: 13


« Reply #9 on: November 10, 2017, 11:05:42 AM »

Electrician arriving in a couple hours to install TED Pro MTUs.

It is likely PG&E destroyed the gateway. Problems started Sept 3-5.
Problems started at the end of a 23 hour power outage that, in its first hour (at least) had us
getting 70V (!).  I noticed some things 'on'
but not others so got out a voltmeter...
And who knows how much noise on the line.  It started with
a tree damaging the above-ground power lines.   You may have noticed PGE
is in trouble over not maintaining the trees around power lines in Napa/Sonoma,
and they don't do anything about trees around power lines around here.

I look forward to getting power-use information again some time today.

Any further issues will be posted on the Ted Pro forum.  The new ECC is
configured and ready to go: I used a static local-net IPv4 as I do for most devices.
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.16 | SMF © 2011, Simple Machines Valid XHTML 1.0! Valid CSS!