Author Topic: TED5000 Beta R469/R245  (Read 26836 times)

TedDev

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Re: TED5000 Beta R454/R245
« Reply #15 on: August 11, 2011, 10:03:28 PM »
The latest beta has been published. This can be used by both 20-series and 21-series gateway owners.


Gateway R454:  http://files.theenergydetective.com/firmware/beta/gateway-g-20110727-r454.bin
Footprints R245: http://files.theenergydetective.com/firmware/beta/Footprints-20110803-R245.bin



I recently upgraded my firmware and now my 20 series gateway is reporting a 210001 product ID in footprints and I cannot change it to what it really is ( 20 08 3E )


See my Footprints here:

     http://67.169.140.160:8733/Footprints.html

Please contact support and they'll walk you through resetting the serial id number.

http://www.theenergydetective.com/support/tickets

bobtheskutter

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Re: TED5000 Beta R454/R245
« Reply #16 on: August 12, 2011, 01:19:05 AM »
The latest beta has been published. This can be used by both 20-series and 21-series gateway owners.


Gateway R454:  http://files.theenergydetective.com/firmware/beta/gateway-g-20110727-r454.bin
Footprints R245: http://files.theenergydetective.com/firmware/beta/Footprints-20110803-R245.bin



I recently upgraded my firmware and now my 20 series gateway is reporting a 210001 product ID in footprints and I cannot change it to what it really is ( 20 08 3E )


See my Footprints here:

     http://67.169.140.160:8733/Footprints.html

Please contact support and they'll walk you through resetting the serial id number.

http://www.theenergydetective.com/support/tickets


I have done.  Apparently I need to ship it back to be "re-flashed"
Ticket: #1272
Posted here to see if anyone else has experienced this.

DougHo

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Re: TED5000 Beta R454/R245
« Reply #17 on: August 12, 2011, 03:39:52 AM »
I experienced the improper 210001 instead of proper 20-something when flashing an EARLIER Beta (around mid-June), was told to write a ticket for walk-through reset, told they couldn't walk me through reset and that it was okay to keep the 210001 ID, then told they needed online access, then told that I needed to ship.  I shipped around 7/11 and got it back around 7/16, with proper 20-something ID.
I did NOT have any ID problem when flashing the most recent Beta (around a week ago).

drpulis

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Re: TED5000 Beta R454/R245
« Reply #18 on: August 13, 2011, 10:49:28 PM »
I would like to see 2 minimum, maybe even 3, configurations for 3rd party Energy Posting.  I have just gone through a series of Activate, Deactivate processes to evaluate suitability for some of the available systems.  It would certainly be nice to be able to run 2 parallel, until decided which I want to permanently use.

In addition to better evaluations, I suspect I would eventually want 2 links permanently anyway.  One link for my desktop and detail tracking, while yet another to send specifically to my Smartphone.
Started Installation/upgrade to TED Pro Home:  Nov 2014
 
  MTU1, NET, with 2 Spyders, Entire Main Panel
  MTU2, Generation
  MTU3, with 2 Spyders, Entire Sub Panel in Main House
  MTU4, 1 Spyder, Separate Cottage and Home Office

mbisco

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Re: TED5000 Beta R454/R245
« Reply #19 on: August 16, 2011, 02:50:10 PM »
Stanar and TedDev:

I've experienced the 60 second DHCP lease life, noticed it after upgrading (R406 timeframe), but it may have been happening before the upgrade. I was just learning TED at that point, and didn't know what to expect. The unit kept "disappearing".

I do not believe TED is resetting after 60 seconds because the router lease table clearly shows the lease life as 60 seconds. This indicates that TED requested a lease of only 60 seconds, not a reset after 60 or so seconds. I had posted full details previously.

Update 8/17: Upgraded to R454/R245, I didn't see the short lease life problem. Found TED in the lease table with a 23:59 life. But I only messed around with TED a few minutes before restoring settings (with static IP). I had seen the problem with R452/R240.
« Last Edit: August 18, 2011, 02:06:58 AM by mbisco »

stanar

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Re: TED5000 Beta R454/R245
« Reply #20 on: August 20, 2011, 08:06:36 PM »
@mbisco - Thanks for sharing your experience; so I wasnt alone.

TEDEV said they didnt change anything with the dhcp. But R450 and R452 requests IP every minute if not configured with a static address.

It wasnt a router issue as nothing changed on the router side. Just to make sure, I did test with 3 different routers with the same result.

It's good if it was fixed in R454; I havent upgraded yet from R452.

TedDev

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Re: TED5000 Beta R454/R245
« Reply #21 on: August 21, 2011, 10:55:00 PM »
We didn't change any of the networking code in that revision either; however, we did force all system settings to reset w/ that build (R452) to free up memory used by the PowerMeter code. You may want to try resetting to factory defaults to see if that's the case.

DVB

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Re: TED5000 Beta R454/R245
« Reply #22 on: August 25, 2011, 04:18:07 AM »
I just received the TED5000 3 days ago, and it is gateway series 21.  I like many others lost my connection to the TED5000 footprints software.  I see the Gateway on my router, and the standalone silver device is receiving accurate data from the gateway.
Is this R454/R245 upgrade really needed for a product that I received so recently?

Is this potentially why I can't connect with the software anymore?  A couple of times it looks like it is close, because the basic outline of the footprints startup dashboard is coming up and the address bar changes from 192.168.1.X to TED5000. 

I put in a support ticket, but haven't heard from anyone?  So, the closest I get to having software and "remote" access to TED5000 is to read the website jargon and hope.


mbisco

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Re: TED5000 Beta R454/R245
« Reply #23 on: August 25, 2011, 09:55:34 PM »
DVB:

The 'new' TED5000 you just received has undoubtedly been sitting in a warehouse somewhere for a while and the firmware is whatever was in production at the time the unit was manufactured. This Beta firmware addresses problems, offers new features, etc. So if you want/need improvements offered by the upgrade...

The description of the problem you just mentioned sounds more like a browser issue. If you are using IE or Chrome, try Firefox. Firefox is nicer for troubleshooting because it will alert you when there are wierd issues with your communications but IE will just quietly not give you what you want.

If you are still having problem and want to determine if the DHCP lease time is a potential problem for your installation, you could try the following...
   as long as you have access to your routers DHCP lease table:

 1) unplug TED ethernet connection
 2) reboot TED (power reset by unplugging for 15 seconds)
 3) reboot router (mostly to clear  out the DHCP lease table so you are starting clean)
 4) log into router - open DHCP lease table - at this point, hopefully only lease outstanding is the PC you logged into the router with.
 5) connect TED ethernet connection
 6) monitor the DHCP lease table (refresh might be required depending on your router interface software - mine has a <Refresh> button)
 7) IF the lease for TED5000 has a one minute lease period, you may be experiencing the DHCP lease timeout problem.
 8) Monitor the DHCP lease table for a few minutes to see if TED requests another lease and to see what (new) address is assigned.
 9) After a few minutes, activity from TED should settle down. At this point, try to connect to TED using the last DHCP address assigned to TED (whether it is expired or not) .
 10) Assuming you are having the lease timeout issue, once you gain access to TED, set the IP address to STATIC. Assign an address in a range that your routers DHCP service will not assign. My router is configured to give out addresses in the 192.168.1.100 - 192.168.1.150 range. All other addresses in the 192.168.1.x range can be statically assigned (other than .0, .1, and maybe .254 .255 depending on your router).

I say 'may be experiencing the problem' because as long as your network isn't active (no new devices attaching), even if the lease times out, TED will continue to answer to the last address it was assigned... And if TED requests a new address as long as the network isn't active, the router will probably assign the same address again. A duplicate address problem can occur if TED continues to use the last (expired) address and a new device is assigned the expired address TED is using.

When TED was behaving badly during my earlier testing, it would ask for an address about once a minute for a while. When my network was active, I saw TED start at address .101 and within a day or so, get to .127. Another setting that may aggrevate the problem is time sync - i turned that off at Supports suggestion. TED apparently resyncs time about every 20 minutes if it is enabled.

The 'solution' to the DHCP lease issue is to assign a static IP to TED. But you need to be able to access TED's 'System Settings Wizard' which means you need to get further than the footprints outline. Not sure any of this helps.
« Last Edit: August 25, 2011, 10:30:29 PM by mbisco »

celblazer

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Re: TED5000 Beta R454/R245
« Reply #24 on: September 12, 2011, 12:11:41 AM »
OK So I decided to upgrade my TED5000 21 series firmware today to the latest beta.  Bad idea.   Firmware said it updated the gateway.  Then I tried to update footprints.   I used the installation program and it only got to 15% then reset counting, did the same thing again then after a while it said writing firmware and OK.   Now I can't access foot prints.  I get a "404: File not found" and my remote display is not receiving data.  I tried hitting the reset button on the gateway but no change.  The gateway is listed in my router and the installation program sees it but I can't get footprints to load from it.
« Last Edit: September 12, 2011, 12:42:42 AM by celblazer »

kdyke

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Re: TED5000 Beta R454/R245
« Reply #25 on: September 12, 2011, 09:00:57 PM »
The earlier release notes mention the ability to backup/restore history and point to a (non-working) link to the beta install program for Windows.   I was curious if a) the link could be fixed, and b) if the format of the save/restore data is something that could be regenerated if I have historical data saved from something like google power meter.   Over the weekend I did a firmware upgrade and unfortunately it went awry and I wound up having to fully reset the device and lost all of the previous history, so it'd be nice to find a way to combine my previously saved historical data with the existing data on the device.  I don't mind doing a bit of programming if I have to in order to generate a new historical backup that could be re-uploaded to the device, but right now I don't even have a way to do the save/restore....

gman19

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Re: TED5000 Beta R454/R245
« Reply #26 on: September 12, 2011, 11:04:33 PM »
So...
I updated my TED5000 (Gateway ID = 215D93) today to Gateway firmware R465 and Footprints to R245.
I saved my system settings before the update.  In order to restore, I need a username/password.

admin/admin does NOT work (all lower case, will not work with the "A" in caps either).

I can get footprints to load, but realtime shows zero usage.  I cannot restart because the password don't work.

Any suggestions?

gman19

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Re: TED5000 Beta R454/R245
« Reply #27 on: September 13, 2011, 12:17:33 AM »
Well I've tried everything I know except the hard reset.  I guess that's next when I get the time.
Can someone summarize the procedure?

This is aggravating, I went from a perfectly working TED5K to a paperweight in just a few seconds...
What gives!

celblazer

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Re: TED5000 Beta R454/R245
« Reply #28 on: September 13, 2011, 12:31:22 AM »
Same here.   :-[

gman19

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Re: TED5000 Beta R454/R245
« Reply #29 on: September 13, 2011, 12:37:03 AM »
celblazer...admin/admin not get you into footprints either?
I've tried my old password/username and every normal default...nothing works.