Author Topic: History suddenly incomplete  (Read 1126 times)

dandelot

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History suddenly incomplete
« on: September 04, 2017, 05:40:28 PM »
Since Saturday's PG&E service interruption (24 hours long)
I no longer get recent history from at least one of the MTUs.
I get history from MTU 0 ok, still.

It had all been working fine, with 3 MTUs for many months now.

I did erase history to make the transmitted (with wget) data smaller
(I record it so don't need old records).

MTU 1 and 2 show zero. 

On the other hand, the live view from Footprints shows
both the use and the generated values as usual.  Which suggests
to me that the MTUs themselves are working (all three, I think).

Gateway Version 1.0.499
Daughterboard Version 1.0.115
Footprints Version 1.0.281
MTU Version 1.0.64
   
Suggestions? Ideas?  What can I try?
Thanks in advance for any help.


Support7

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Re: History suddenly incomplete
« Reply #1 on: September 05, 2017, 01:26:56 PM »
Hi,

You may need to do a "Reset Totals to Zero" under Footprints > Advanced to clear out anything that may be preventing history recording. I would check the stats page first to make sure your getting readings from all your  MTU's by going to Footprints > Help > TED 5000 Statistics Page. Check that the MTU Rec is counting up more often then the MTU Skp.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!

TED Support
www.theenergydetective.com

Peerapatpp

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Re: History suddenly incomplete
« Reply #2 on: February 20, 2018, 05:15:13 AM »
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