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Author Topic: Time stuck at the year 2000
Posts: 4

« on: March 17, 2017, 09:47:27 PM »

I cannot get the time to change.  I have tried synchronized and not synchronized.

If I correct the time and safe to the gateway the time just jumps back to January 1, 2000.

What do I need to do to get time working correctly again?
Posts: 39

« Reply #1 on: March 26, 2017, 08:07:45 PM »

Call support....this is a battery problem.   Either replace the battery or adjust every time the utility power is lost.

My battery went out years ago.....I just reset the time as needed after every lost utility outage.

Yeah a PIA.....poor design using a buried battery instead of an easily replaceable off the shelf battery. 
Posts: 1

« Reply #2 on: September 06, 2017, 11:08:58 PM »

Would you recommend this to me to understand more?
Sr. Member
Posts: 458

« Reply #3 on: September 07, 2017, 08:36:17 AM »

Please fill out a support ticket via the link below.

For troubleshooting or if you run into any questions please let us know by going to and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!

TED Support

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