Author Topic: KW Used since Midnight - not reporting  (Read 1285 times)

LB184677

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KW Used since Midnight - not reporting
« on: November 26, 2016, 05:06:44 PM »
For some reason today my TED Pro system stopped accurately reporting KWH USED SINCE MIDNIGHT - today.  It looks like realtime usage is accurate and the system overview is blinking green.  I power cycled the black box and it seemed to be operating correctly.  Also restarted Mac and cleared browser cookies and history.  No change.

Any ideas?

Thanks,
les

Support7

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Re: KW Used since Midnight - not reporting
« Reply #1 on: December 05, 2016, 10:14:32 AM »
This may have been a glitch in the system or related to your billing cycle restarting on the meter read date but we would need more information to narrow down this issue so we would need you to fill out a support ticket to try and narrow down the issue.

If you run into any questions or anything please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!

TED Support
www.theenergydetective.com