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91
TED Pro Support / Re: Suddenly TED stops to record energy readings
« Last post by pfletch101 on February 26, 2018, 08:37:26 PM »
Typically when the same value repeats multiple times in succession like you're seeing it would indicate a PLC interference issue so there are some specific details that we would need to get about your installation and the best way to troubleshoot this would be through our ticket system so I will provide a link to do that below.

The thing that (to me) is against this being a PLC issue is that the values being repeated are near (but not exactly equal to) zero, which is characteristic of the issue I saw and described. In the past, when I have seen problems from PLC interference, the last valid readings received have been duplicated. As you say, however, it needs a ticket.
92
TED5000 Support / Re: Unrealistic High readings on my dashboard and histories.
« Last post by Support7 on February 26, 2018, 11:39:31 AM »
Hey JasLine,

These spike's are hard to narrow down since we cannot account for certain environmental variables with your local installation. Typically they are associated with black/brown out's or lighting strikes/surges across the power line causing a hardware conflict with recognizing the correct energy reading. There have been some hardware changes and updates to account for this in the latest model TED Pro Home so it's less likely to happen but since our theory of why it happens is hardware related and the TED5000 has been out of production for quite some time, we don't really have a solid solution other then recommending an upgrade to the TED Pro Home to take advantage of the hardware updates that are designed to account for this. Although depending on severity of a surge or black/brown out the anomalies are still possible.

TED Pro Home: http://www.theenergydetective.com/prohomestore.html

You can clear the high number from the dashboard totals by going to Footprints > Advanced > Reset Totals to Zero. This won't delete your history but it does reset the totals on the dashboard essentially like starting the month on your meter read date.
93
TED Pro Support / Re: Suddenly TED stops to record energy readings
« Last post by Support7 on February 26, 2018, 10:52:44 AM »
Typically when the same value repeats multiple times in succession like you're seeing it would indicate a PLC interference issue so there are some specific details that we would need to get about your installation and the best way to troubleshoot this would be through our ticket system so I will provide a link to do that below.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
94
TED Pro Support / Re: Total cumulative energy meter
« Last post by Support7 on February 26, 2018, 10:23:45 AM »
Oh ok. If you have setup your own server than we have ECC polling and Third party posting API's available to help with the integration. If you haven't got them already than you can request them through our ticket system via the link below.

I believe the only way to set the time start is with:

File: /history/export.xml
Description: Exports history in xml format.
Parameters:
T: History Type (1=Second, 2=Minute, 3=Day, 4=Hour, 5=Month)
D:  Device Type. 0=MTU 1=Spyder
M: The 1-based index of the MTU or Spyder being displayed.   
C: Count (optional): Number of records to return (starting with the most recent)
I: Index (optional): Number of records to offset (starting from the most recent)
S: start time (optional): Allows you to specify a date range of which to return records. Time is specified in epoch time format.
E: end time (optional): Allows you to specify a date range of which to return records. Time is specified in epoch time format.
 
Example (Returns the second history information for MTU #1):   http://192.168.1.7/history/export.xml?D=0&M=1&T=1

You may be able to find more details in the API to narrow down exactly what you need.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
95
TED1000 Support / Re: Help Setting up my TED 1000 software
« Last post by Yokosho on February 26, 2018, 02:42:21 AM »
It is great to help reveal the truth about this issue.
96
TED5000 Support / Re: KWH x electric rate totals in history
« Last post by Yokosho on February 26, 2018, 02:41:44 AM »
Again, we are successful in answering questions. And questions from you.
97
TED Pro Support / Re: Suddenly TED stops to record energy readings
« Last post by pfletch101 on February 25, 2018, 11:37:30 PM »
I have seen this sort of behavior. Typically, for me, the time for one MTU would seem suddenly to jump forward by a few hours and the recorded values for the intervening time would be filled in by the sort of numbers you show. When the actual clock time caught up with the time that the MTU 'thought" it was, it would start recording correctly again. The ECC was eventually replaced and this solved the problem.
98
TED Pro Support / Suddenly TED stops to record energy readings
« Last post by tryphon on February 25, 2018, 12:40:59 PM »
Hello

I recently faced a strange behavior in my TED Pro Home energy meter.

I was at home and nothing special occured on the electricity line in my house. The TED meter was working fine since two months and suddenly it stops to record the energy readings:

MTU    Time    Power    Cost    Voltage    PF
MTU1   02/22/2018 17:36:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:35:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:34:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:33:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:32:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:31:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:30:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:29:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:28:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:27:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:26:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:25:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:24:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:23:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:22:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:21:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:20:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:19:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:18:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:17:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:16:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:15:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:14:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:13:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:12:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:11:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:10:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:09:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:08:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:07:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:06:00   0.002   0.01   119.1   90.8
MTU1   02/22/2018 17:05:00   2.054   0.22   118.9   92.8
MTU1   02/22/2018 17:04:00   1.927   0.20   119.3   91.9
MTU1   02/22/2018 17:03:00   4.922   0.51   119.6   93.0
MTU1   02/22/2018 17:02:00   7.661   0.79   119.4   99.3
MTU1   02/22/2018 17:01:00   2.000   0.21   119.1   93.5
MTU1   02/22/2018 17:00:00   2.081   0.22   119.0   94.2
MTU1   02/22/2018 16:59:00   1.906   0.20   119.4   92.4
MTU1   02/22/2018 16:58:00   1.899   0.20   119.4   92.5
MTU1   02/22/2018 16:57:00   1.956   0.21   119.3   92.3
MTU1   02/22/2018 16:56:00   2.165   0.23   119.3   94.5
MTU1   02/22/2018 16:55:00   5.303   0.55   119.7   95.2
MTU1   02/22/2018 16:54:00   7.902   0.82   119.9   99.3
MTU1   02/22/2018 16:53:00   2.013   0.21   120.3   92.7
MTU1   02/22/2018 16:52:00   2.193   0.23   120.1   94.4
However, the real-time kW usage and overview system windows in the TED dashboard were in activity showing non nul real time data ALL the time. "Advanced/Restart TED Pro" menu (reboot) had no effect on this behavior. Power unplug the TED then power plug in allowed the meter to retrieve a normal behavior.

Unfortunatly I do not know to reproduce this issue.

May be you know the TED can have sometimes this behavior ?

ECC: 696
Footprints: 700
99
TED5000 Support / Unrealistic High readings on my dashboard and histories.
« Last post by JasLine on February 25, 2018, 12:34:53 PM »
Hi, first post. be nice to me. :) Sometimes my TED5000 records a number that is so high that I would have to have been struck by lightning. Dies anyone have an explanation or a fix for this anomaly.

here is a copy and paste of my Dashboard Maybe a little hard to read but you get the idea. Not a machine shop or U.S. Steel. a single family home. average KWh per month 300.

KWH USED SINCE MIDNIGHT 35645.4 kWh    171319 KWH USED THIS MONTH     35645.4 kWh PROJECTED KWH    USAGE 2147483.6 kWh     PRESENT VOLTAGE 123.1 volts  home: 123.1   Solar: 122.1    1Sola: 122.1    AVERAGE DAILY KWH USAGE 99862.6 kWh

Any help would be great.
100
TED Pro Support / Re: Total cumulative energy meter
« Last post by tryphon on February 25, 2018, 12:22:29 PM »
Thank you for the answer.

I saw this function for exporting data. I did not explain why I search for an absolute energy counting from a fixed beginning.

I finished to write a python program under a server to compare in real time (day after day) the TED meter and the meter of my electricity provider. It was not convenient to use the exported file to build to cumulative energy recorded since I bought the TED.

It was easier to collect the MTD field from my local network at http://192.168.1.nnn/api/DashData.xml?T=0&D=0&M=1 and increment a variable TotalCount in my code in order to cumulate the total energy.

This python program is now recording in a database the difference between both meters since two days. I expect a stable difference each day and if it is not the case I will ask here some help to understand what seems odd (may be I will publish my code in the developer section).

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