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 91 
 on: October 31, 2017, 03:43:02 PM 
Started by dandelot - Last post by dandelot
Whether (using a ball point pen) I press the tiny button or not
and even waiting for 60 seconds with it pressed
makes no difference to the visible pattern of lights.

So maybe the reset is stuck internally to the gateway,
as you wondered about?  Maybe I broke it?

Should I just order a new gateway? Or
are there options to deal with this?


 92 
 on: October 31, 2017, 03:24:08 PM 
Started by dandelot - Last post by dandelot
I see a tiny button and it is flush with the case... now.
Not sure that was always true about flush with case.
Might have been stuck in for a while.

 93 
 on: October 31, 2017, 03:18:25 PM 
Started by dandelot - Last post by Support7
Hi dandelot,

It sounds like when you performed the hard reset the little switch may have gotten stuck on the inside of the case causing it to continuously reset. This would explain why you couldn't save the settings as well. This happens often with the TED5000 Gateway if you use a paperclip, toothpick, or anything smaller than a ballpoint pen tip to push in on the button so I would check the little reset switch on the side and make sure you can see the button and that it's just about flush with the outside of the case.


 94 
 on: October 31, 2017, 03:14:12 PM 
Started by dandelot - Last post by dandelot
I typed the gateway ID wrong earlier, left out a character.  2194DE  is right.

 95 
 on: October 31, 2017, 03:10:51 PM 
Started by dandelot - Last post by dandelot
On plugging in gateway (to ethernet and also to wall plug)
I see that the green led for hardwire ethernet connection comes on briefly
and the  orange/yellow one blinks there and then the green
at the led plug goes out!     Whether out at the garage or
in my office at the ethernet switch.

There is also a green/orange blink sequence from the side led
about the time the ethernet green goes out.

Sequence Ethergreen on, ether yellow blinks, ether green and yellow go out
and gateway side led blinks yellow/green repeatedly.
And a bit later it all repeats.

?  Should I be able to see the gateway and have it stay live
on the local net even
when it maybe cannot see any MTU and is not even configured?

 96 
 on: October 31, 2017, 02:51:57 PM 
Started by dandelot - Last post by dandelot
I used the hard reset on the side of the gateway (# 219DE)
and now when I enter some data about MTUs tz, etc, and click on the Update button
on write-to-device it seems nothing happens. Nothing.
The 0% just stays there.   Firefox 56.0 on Ubuntu 16.04
I'll try Chromium next.

 97 
 on: October 30, 2017, 09:29:44 AM 
Started by 34by151 - Last post by Support7
Hi 34by151,

What type of MTU's are you using? (MTU Pro or MTU Lite) If you have a MTU Home then it is not designed to measure 3 phase. I ask because the "194" phase type you mentioned for MTU2 isn't a listed phase type and one I haven't seen before. This is most likely due to the CT connections being plugged/unplugged while the MTU is powered up as the MTU needs to sense the CT connections on power up for them to register correctly. Adjusting them without powering down the MTU can cause strange issues like that so the first thing I would try to do is power off the MTU and then power it back up and see if the phase type corrects itself. I would also need to know the type of MTU you have to provide the phase codes.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.

Have a wonderful day!

TED Support
www.theenergydetective.com
 

 98 
 on: October 30, 2017, 09:03:44 AM 
Started by peager - Last post by Support7
Hi peager,

I'm not exactly sure why the installer isn't working for you but the "(Unknown Source)" would lead me to believe that it may be a security feature similar to Mac OS where it doesn't allow applications to be installed that aren't from the App store/Official source repository. It's been awhile since I've used Ubuntu so I'm not sure if they have added the feature or not but if so then it should be in your System Settings > Security or Privacy Settings > Check box for allow programs from unofficial sources. A google search should give you more info or an exact walkthrough. If that's not it then the only reason you need to use the installation utility is to find the IP address that your router assigns the TED system so you can use any network scanner to accomplish the same thing or you can log into your routers admin page to find the IP's of connected devices. If you have a smartphone that's connected to your wifi then there is a free app available in the App/Play store called Fing that's an easy to use network scanner that works pretty well. Advanced IP scanner is a free network scanner that is available for linux also so you could try that as well.

Video link to using FING to find IP address: http://youtu.be/vbZT9jzQH_s

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.

Have a wonderful day!

TED Support
www.theenergydetective.com


 99 
 on: October 28, 2017, 07:56:20 PM 
Started by 34by151 - Last post by 34by151
Does anyone have a listing of the values in the "Phase Type" fields for each MTU

I currently have 193 on my first MTU which is connected to 2 phase 240v. MTU2 has 194 which is my single phase solar generation.

Im in the process of upgrading to 3 phase supply and 2 phase solar generation.
A listing of phase values would be helpful in checking the system when I reconnect it

Thanks
34by151


 100 
 on: October 28, 2017, 06:46:21 PM 
Started by peager - Last post by peager
Can anyone help with this?

Thanking all in advance... Paul

paul@Thinker:~/Downloads/TED5000-linux-installer$ sh linux-installer.sh
Exception in thread "main" java.lang.UnsatisfiedLinkError: /home/paul/Downloads/TED5000-linux-installer/jre/linuxx32/jre16/lib/i386/xawt/libmawt.so: libXtst.so.6: cannot open shared object file: No such file or directory
   at java.lang.ClassLoader$NativeLibrary.load(Native Method)
   at java.lang.ClassLoader.loadLibrary0(Unknown Source)
   at java.lang.ClassLoader.loadLibrary(Unknown Source)
   at java.lang.Runtime.load0(Unknown Source)
   at java.lang.System.load(Unknown Source)
   at java.lang.ClassLoader$NativeLibrary.load(Native Method)
   at java.lang.ClassLoader.loadLibrary0(Unknown Source)
   at java.lang.ClassLoader.loadLibrary(Unknown Source)
   at java.lang.Runtime.loadLibrary0(Unknown Source)
   at java.lang.System.loadLibrary(Unknown Source)
   at sun.security.action.LoadLibraryAction.run(Unknown Source)
   at java.security.AccessController.doPrivileged(Native Method)
   at sun.awt.NativeLibLoader.loadLibraries(Unknown Source)
   at sun.awt.DebugHelper.<clinit>(Unknown Source)
   at java.awt.Component.<clinit>(Unknown Source)
Could not find the main class: com.ted5000.gui.TED5000Installer.  Program will exit.

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