Recent Posts

Pages: 1 2 [3] 4 5 ... 10
TED Pro Support / Re: TED Pro XML reading
« Last post by pfletch101 on June 07, 2018, 10:53:17 AM »
I would agree that what you are doing should produce the results you expect. I just wonder if the TEDXML.Load() function is doing something to the parameters passed to it. I don't think that this is a TED problem, and you may want to repost your question in a Homeseer support forum.
TED Pro Support / TED Pro XML reading
« Last post by Pnord on June 07, 2018, 06:34:28 AM »
I've been searching here for some time & have found much useful info, BUT.
I can't figure this one out.
I have a VB script running in Homeseer reading the TED XML values.

For the MTU:
    TEDAddress = TEDURL & "/history/export.xml?D=0&M=0&C=1&T=3"
    TEDNode = TEDXml.SelectSingleNode("HISTORY/HOUR/POWER").InnerText

and similarly for the Spyders i = 1 to 16:
        TEDAddress = TedURL & "/history/export.xml?D=1&M=" & i & "&C=1&T=2"
        TEDNode = TEDXml.SelectSingleNode("HISTORY/HOUR/POWER").InnerText

The above works great !!!! For HOUR data. I want minute data.

    I should (in my mind) be able to adjust the T= parameter down one to T=2(MTU) or T=1 for spyder, change the "HOUR" to "MINUTE"
    in the XML read and have that work also, NOPE!. I've tried several combinations and the above HOUR script is the only
    combo that I can make work. The XML tree structure seems the same for any T=  except the <HOUR> changes to <SECOND>,
    <MINUTE> etc.
Whats the trick?

TED Pro Support / Re: Stuck at 0.686 after power outage?
« Last post by Kevin on May 21, 2018, 08:42:53 PM »
 ;D  Hard power cycle on the MTU fixed it. 
TED Pro Support / Stuck at 0.686 after power outage?
« Last post by Kevin on May 21, 2018, 07:40:24 PM »
We had a 10-minute power outage today (utility says it was line maintenance), and now TED Pro Home is showing a constant 0.686 for the main feed, even though the Spyder shows +1.3Kw in use.

I tried the "Restart TED Pro" option from the Web, and no change.   Will it help to go onsite and power cycle the Measuring Transmitting Unit (MTU)?
TED Pro Support / Re: Web Page not loading ?
« Last post by Support7 on May 21, 2018, 02:02:10 PM » is the default IP address if you have the ECC plugged directly into your computer in which case you would need to change the adapter settings as shown in the previously linked video in order for your computer to recognize the connection. If you have it plugged into your router then that is going to be an invalid ip address and will need to try using Fing to find the ip address or your preferred method. First you need to make sure you can connect to it directly if you are having issue through your router. If you can connect to it directly than the TED hardware is working as it should and it is an issue with something local to your network which would be to many variables for me to try an account for without being on site so it would be hard to troubleshoot in a public forum so you would need to submit a support ticket to get help with specifics.

For troubleshooting or if you run into any questions please let us know by going to and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
TED Pro Support / Re: Web Page not loading ?
« Last post by drakecoldwinter on May 21, 2018, 12:23:57 PM »
So I did a factory reset. After the reset I used your network detection utility. It located the TED on, I have a DHCP on my network (192.168.0.x) so I wan't expecting that adress. In any case I changed my computer address to get a compatible one 192.168.7.x and tried to load the TED web page without success.

Please advise.
Thank you
TED Pro Support / Re: Web Page not loading ?
« Last post by Support7 on May 21, 2018, 09:28:35 AM »
If you have already verified the IP address didn't change by running the installation utility found on our site or by running another network scanner that you prefer to search for the IP address then try directly connecting the ECC to your computer, this will eliminate the network from the equation. If you are able to access it directly then it will verify it is a network issue. If you cannot access it directly then you will need to do a factory reset to defaults on the ECC to restore functionality.

TED5000(Same for TED Pro Home) Installation Utility locate, download, and run to find IP address:
Alternate method link to using FING to find IP address:

Direct Connect Video Link:

Factory Default Reset Video Link:

TED Pro Support / Re: Web Page not loading ?
« Last post by drakecoldwinter on May 21, 2018, 07:37:20 AM »
Hello, I'm a computer programer, in my house I have a gas, 3 raspberry pi's, several computers, TED, VoiP, switch, several routers, also some smart house stuff, like wink and rachio. Everything is properly configured and it's not a trouble of bad ip.

Everything in my network has fixed numbers, except the computers, but I configured the DHCP to give ip's in a range outside of the fixed ip's, so I should not have an ip conflict.
TED Pro Support / Re: Web Page not loading ?
« Last post by pfletch101 on May 19, 2018, 09:54:21 AM »
Has anything else in your networking setup changed (router, cable modem, new peripheral device,....)? Try accessing your router's control panel and viewing 'connected devices' (there are various names for and ways of doing this on different routers). You should be able to identify your ECC by the last 6 hex digits of its MAC address, and read off its IP address. Try browsing to that numeric address.
TED Pro Support / Web Page not loading ?
« Last post by drakecoldwinter on May 18, 2018, 07:48:41 PM »
Suddently the web page doesn't load. The light on front is orange (sometimes green) but the page never shows.

Why does this happen ? I have the TED since 2015 and it has worked very good for those years
Pages: 1 2 [3] 4 5 ... 10