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TED5000 Support / Re: Suddenly generation and consumption numbers are equal.
« Last post by tedkrys on November 16, 2018, 10:24:24 AM »
Quick update - support was great and got me working again right away.

I turned our air conditioning breaker off last week as we're in Buffalo NY and it turns out my electrician tied into that breaker to power the TED.  In my defense, I am Polish.

Flipped breaker back on and I'm in business.  Thanks TED!!
TED5000 Support / Re: Suddenly generation and consumption numbers are equal.
« Last post by pfletch101 on November 14, 2018, 11:18:19 AM »
My crystal ball is cloudy!  :) However, it sounds as if you need to raise a ticket on the main support site
TED5000 Support / Suddenly generation and consumption numbers are equal.
« Last post by tedkrys on November 12, 2018, 09:28:35 PM »
After years of mostly trouble-free service, my TED 5000's consumption number has suddenly started exactly mirroring generation (Solar) number. ie at noon I see 8kW generation and consumption, and now at 9pm I see 0kW generation & consumption. Footprints shows the exact same number, always the generation number, for both MTUs.

The Solar generation number is correct - any idea why or how my consumption suddenly stopped reporting correctly?
TED5000 Support / Re: Separate Reading for Each Current Clamp?
« Last post by Support7 on September 11, 2018, 11:29:03 AM »
Unfortunately the 2 CT's show a combined total so the only way to do it with a TED5000 is to use both CT's on the same lead or adjust the multiplier and only use one CT but would still only allow for one monitoring point at a time.

The newer model TED Pro Home does offer the optional Spyder component that does allow you to break down and monitor on a per circuit bases so that may be more of what your looking for.

There is also a discounted upgrade options for TED5000 customers:

TED5000 Support / Separate Reading for Each Current Clamp?
« Last post by DrDeke on September 10, 2018, 06:10:46 PM »
I have a TED 5000 sitting in storage since I moved a while back, and I have an application where I need to see a separate reading from each of the two current clamps. I can't remember whether the TED 5000 shows this data anywhere and was wondering if any of you know so I can save the trouble of installing it in case it can't.

Developer Support / Re: SpyderData.xml support
« Last post by laynevincent on August 22, 2018, 10:34:51 AM »
Thanks for the kind reply.
I have received the docs as supplied by David (very nice fellow). Unfortunately these docs do not include any information on the file in question.
Since posting this a few days ago, I have successfully guessed/interpreted the file well enough to get the data I need for RainMeter.

I now have all of my TED and Spyder data displaying on my Windows desktop. While I still plan to build histograms for each of the Spyders, for now just having the textual data will suffice.

Developer Support / Re: SpyderData.xml support
« Last post by Support7 on August 21, 2018, 11:20:13 AM »
Hey and welcome to the forums!

If you haven't already, you may want to request the API documentation by submitting a support ticket via the link below as it may have some helpful information in regards to what you're looking for.

For troubleshooting or if you run into any questions please let us know by going to and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Developer Support / SpyderData.xml support
« Last post by laynevincent on August 21, 2018, 10:03:42 AM »
Hi All,
I am new to the forum so please be kind.
I have been setting up TED to work with my implementation of RainMeter. I need information that SpyderData.xml can provide but I have no documentation for that file. Do you all know where I might find documentation for the available arguments(switches) for SpyderData.xml?


P.S. I searched the forum for any reference to SpyderData.xml but found none. If I missed it please point me in the right direction.
Don't let technology pass you by and cause you to miss out on added features!

New Features with the TED Pro Home:

-More powerful PLC modem to improve communication.
-Optional Spyder accessory to allow you to monitor individual circuits.
-Monitor up to 36 Individual Circuits!
-Remote/Cloud monitoring from anywhere with internet access with the use of our online interface called TED Commander.
-TED Commander provides even more ways to graph and view your energy data.

Easy Upgrade Installation! All cables from your TED5000 Stay in place! Plug & Play the new hardware and your good to go!

Easy integration with Amazon's Alexa for voice access to energy data.

TED Pro Home Upgrade for TED5000 Users:

TED5000 Support / Re: Can't Open TED 5000 Dashboard
« Last post by ThermoMan on July 25, 2018, 04:00:42 PM »
Sometiumes I just have to unplug and plug back in the main unit (the wall wart with the ethernet cable) and that solves a lot of problems.
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