Recent Posts

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21
TED Pro Support / Re: Data error every 15 minutes
« Last post by tlveik on December 12, 2018, 09:04:48 PM »
Well, it's working correctly again.  It hasn't glitched for almost two days now.  So I think I'll hold off on the ticket.

In the mean time, I have a question about some of those times on the stats page.
What is Min Count in the upper table?
What is Uptime in the upper table?
What is Uptime at the bottom of the stats page?

The two Uptimes can be very different, and MinCount doesn't match either of them but is more similar to the Uptime at the bottom of the page.

22
TED Pro Support / Re: Data error every 15 minutes
« Last post by Support7 on December 11, 2018, 02:35:48 PM »
This will probably take more troubleshooting based on location specific information so it would be best to resolve this through our ticket system so please fill out a support ticket via the link below.

http://www.theenergydetective.com/ticket
23
TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"
« Last post by Support7 on December 11, 2018, 02:32:42 PM »
We spoke with the SW engineer and it looks like the server is still trying to play catch up and running into some hardware limitations with the extensive Commander database so hopefully it is resolved soon. We apologize for the inconvenience and will let you know more when we find out.

If you have and questions or concerns please let us know by filling out a support ticket at http://www.theenergydetective.com/ticket
24
TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"
« Last post by samendolaro on December 10, 2018, 09:53:54 AM »
Still down.  Last reported data for me was 12/3.   

Reset PC and even the ted units .

As you can see below. 100% failure rate

Activated   Act. Status   Attempts   Success   Result   Last Timestamp   Server   URI
   1                  0        5              0            403           1544453195 / 1544453195   commander.theenergydetective.com:80   /api/postDat





EDIT:  Here is a look several hours later

3rd Party Post                     
Activated   Act. Status   Attempts   Success   Result   Last Timestamp   Server   URI
   1                0              148       0             403             1544477434 / 1544477434   commander.theenergydetective.com:80   /api/postData
25
TED Pro Support / Data error every 15 minutes
« Last post by tlveik on December 09, 2018, 03:05:32 PM »
A problem has developed with my TED Pro that I've never had before.  Started yesterday at about 6PM.  Every 15 minutes, like clockwork, both volts and power readings drop to zero.  This lasts for between 30 seconds and 4 minutes each time.

I tried turning off everything in my house that is electronic to eliminate interference sources.  That didn't help.
I tried power cycling both the MTU and ECC.  That didn't help.

Attached a screenshot of my stats page.  SKP ratio looks okay since the reset.

Any ideas?

Tom

26
TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"
« Last post by Support7 on December 07, 2018, 01:58:34 PM »
The Commander migration should be complete now and all posting should have resumed. If you are still having issues with posting please try restarting your computer in case there is a caching issue with your browser. Thank you for your patience.
27
TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"
« Last post by Support7 on December 04, 2018, 03:41:27 PM »
We moved to a different database server for Commander and the migration has taken longer then it should but the SW engineer is working on finishing it up and the back filling of data will take a little time to complete so we don't have a set time for it to continue posting again yet but it should be within the next day or so.

We would like to apologize for the inconvenience and as soon as we have more info, I will let you guys know.
28
TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"
« Last post by samendolaro on December 04, 2018, 09:14:44 AM »
I just went the first full day with no successful uploads to commander .
Glad I still have the ability to to look at the data locally. The main reason I went with TED over Sense

I sent an email to Tech support , hopefully they didn't leave for holiday yet..
29
TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"
« Last post by tlveik on December 03, 2018, 07:37:55 PM »
I don't have anything set up in Advisor, but there certainly are a lot of gaps in the saved data over the last couple days.
30
TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"
« Last post by samendolaro on December 03, 2018, 10:29:56 AM »
Yes,  I have been getting them the last few days.   I was just going to post something but glad someone else was having the same issues.  I assume they are having server issues . Hopefully one of the mods will post  whats going on.
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