Recent Posts

11

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by samendolaro on December 10, 2018, 09:53:54 AM »

Still down.  Last reported data for me was 12/3.   

Reset PC and even the ted units .

As you can see below. 100% failure rate

Activated   Act. Status   Attempts   Success   Result   Last Timestamp   Server   URI
   1                  0        5              0            403           1544453195 / 1544453195   commander.theenergydetective.com:80   /api/postDat





EDIT:  Here is a look several hours later

3rd Party Post                     
Activated   Act. Status   Attempts   Success   Result   Last Timestamp   Server   URI
   1                0              148       0             403             1544477434 / 1544477434   commander.theenergydetective.com:80   /api/postData

12

TED Pro Support / Data error every 15 minutes

« Last post by tlveik on December 09, 2018, 03:05:32 PM »

A problem has developed with my TED Pro that I've never had before.  Started yesterday at about 6PM.  Every 15 minutes, like clockwork, both volts and power readings drop to zero.  This lasts for between 30 seconds and 4 minutes each time.

I tried turning off everything in my house that is electronic to eliminate interference sources.  That didn't help.
I tried power cycling both the MTU and ECC.  That didn't help.

Attached a screenshot of my stats page.  SKP ratio looks okay since the reset.

Any ideas?

Tom

13

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by Support7 on December 07, 2018, 01:58:34 PM »

The Commander migration should be complete now and all posting should have resumed. If you are still having issues with posting please try restarting your computer in case there is a caching issue with your browser. Thank you for your patience.

14

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by Support7 on December 04, 2018, 03:41:27 PM »

We moved to a different database server for Commander and the migration has taken longer then it should but the SW engineer is working on finishing it up and the back filling of data will take a little time to complete so we don't have a set time for it to continue posting again yet but it should be within the next day or so.

We would like to apologize for the inconvenience and as soon as we have more info, I will let you guys know.

15

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by samendolaro on December 04, 2018, 09:14:44 AM »

I just went the first full day with no successful uploads to commander .
Glad I still have the ability to to look at the data locally. The main reason I went with TED over Sense

I sent an email to Tech support , hopefully they didn't leave for holiday yet..

16

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by tlveik on December 03, 2018, 07:37:55 PM »

I don't have anything set up in Advisor, but there certainly are a lot of gaps in the saved data over the last couple days.

17

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by samendolaro on December 03, 2018, 10:29:56 AM »

Yes,  I have been getting them the last few days.   I was just going to post something but glad someone else was having the same issues.  I assume they are having server issues . Hopefully one of the mods will post  whats going on.

18

TED Pro Support / TED Commander Advisor "Not Posting Alert"

« Last post by Kevin on December 01, 2018, 04:56:51 PM »

Anybody else getting "Not Posting Alert" warnings from TED Commander Advisor?

Local live view looks fine, and I see the TCP/80 network traffic from my Ted Pro Home to "commander.theenergydetective.com", and also the statistics (stats.htm) shows an incrementing count of successful uploads (result code 200).

ECC Version 1.0.676
Footprints Version 1.0.675


Where should I look next to resolve this?

19

TED5000 Support / Re: Suddenly generation and consumption numbers are equal.

« Last post by pfletch101 on November 26, 2018, 06:48:52 PM »

FWIW, I wouldn't recommend powering the TED MTU box(es) (which is presumably what you are talking about) from a breaker which is also powering something that has powerful motors, like an HVAC system. I would judge the risk of interfering with power line communications to be quite high under those circumstances. It apparently was working for you, but your luck might not continue. Ideally, I would (and do) put the MTU(s) on their own breaker; otherwise I would recommend putting them on a little-used/low draw circuit, if you have one, and/or the one that powers your Gateway.

20

TED5000 Support / Re: Separate Reading for Each Current Clamp?

« Last post by Ollsen on November 17, 2018, 04:40:11 AM »

Is this discounted upgrade option going to be available indefinitely? I also want a 'per circuit' monitoring which TED 5000 doesn't have by the looks of it. I just won't be able to switch until early next year so I'm wondering if the discount will still be there.