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TED5000 Support / Re: seeking support on TED Commander
« Last post by Support10 on February 24, 2020, 03:54:35 PM »
I've removed your picture and modified the serial numbers (They show up on MAC address) for it just to be extra safe. Attached is the modified picture. I would feel safe posting something like this with the S/N's blacked out.

Regardless, your last post's suspicions are probably the answer here;
I forgot to mention: I have a 12 kWh battery setup, and an Outback Radian inverter.  Is it possible the negative numbers are caused by my exporting power back to the grid, or by something more nuanced, as to power flow from batteries to the house or I don't know what?
Specifically, the last part of the post. There have been a number of people with battery set ups that have either an inability to monitor both directions of the battery's flow (without an increase in the amount of hardware used) or have it negatively effect their load somewhere in the system. This is a byproduct of innovation in the renewable energy sector that was not readily available at the time of development for the software used in Footprints. I would suspect, that in those moments your system is reading negative, your battery is feeding the panel enough to swing the numbers. I would be curious to see what the MTUs are reading when Commander is showing a negative swing. That would tell us something!
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TED5000 Support / Re: seeking support on TED Commander
« Last post by jlsoaz on February 23, 2020, 07:09:47 PM »
I forgot to mention: I have a 12 kWh battery setup, and an Outback Radian inverter.  Is it possible the negative numbers are caused by my exporting power back to the grid, or by something more nuanced, as to power flow from batteries to the house or I don't know what?
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TED5000 Support / Re: seeking support on TED Commander
« Last post by jlsoaz on February 23, 2020, 03:47:18 PM »
There is not really a quick fix for this, because your negative numbers aren't coming from Commander, they're coming from your system. Can you attach a picture of your stats page?

ah, I see, this looks like a stats page:

I'm hoping that there are no security issues with my posting this information, but if you think better of it, then let me know and let's remove it from public view.  (I am not technical, so just erring on the side of caution). 

I do see the negative numbers for MTU 3 and 4 (I used to have that hardware put in, but I have had it removed).  Is that impacting it?
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TED5000 Support / Re: seeking support on TED Commander
« Last post by Support10 on February 20, 2020, 03:20:11 PM »
There is not really a quick fix for this, because your negative numbers aren't coming from Commander, they're coming from your system. Can you attach a picture of your stats page?
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TED5000 Support / seeking support on TED Commander
« Last post by jlsoaz on February 17, 2020, 12:08:45 PM »
HI -

All of the data on my Ted Commander since I started using it, a month or two ago, has been in negative numbers.  Is there a quick fix for this?
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From Ted Commander, it looks possible that my answer should be updated from 3-4 to 4-6.
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TED Pro Support / Re: TED Commander
« Last post by jlsoaz on February 16, 2020, 03:27:00 PM »
hi - the numbers on my TED Commander always read negative.  Is there a known quick way to fix this or should I call tech support?

This is for a single home installation that is already in place and working for many years now, with a couple of different coils.
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TED5000 Support / Generation data not being captured
« Last post by NormShea on February 08, 2020, 11:14:17 PM »
Beginning in January, my Generation data stopped being documented in my data.  The odd thing is that the Desktop Display will show what seems to be accurate values when Generation is greater than Consumption and Generation will show up in the browser Second Live View.  But in the browser Minute View Live and other browser graph displays, as well as the History browser display, no generation shows up.  In the History browser window, all the data, except for December is gone, where the Month History had all the data prior to January.  And exported data is corrupted, for example, when the Export Daily Data is selected, there will be multiple occurrences of the same day, where the same export for Consumption shows only single day occurrences (as expected).

The Desktop Display does appear to have had it's rechargeable battery go bad relatively recently (though I'm not sure exactly when because I don't remove it that often).  If it is removed from the cradle, it immediately shuts down.  Any thoughts on what might be going on?
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Solarman,

The TED 5000 has been running into some issues with browser compatibility over the last couple of years. The issue causes the device to save information in inappropriate locations on the memory of the PCB. To get around this error, people have had success using Internet Explorer (if you are on Windows), and the 2016 version of Firefox (for Linux and Mac). Below is the link to the Firefox version in case that is what you need!

http://archive.mozilla.org/pub/firefox/releases/45.5.1esr/mac/en-US/
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After my TED 5000 Gateway died  :(  I replaced it with a replacement gateway and installed the latest firmware on hand, ie Gateway firmware version 1.0.499 and FootPrints version 1.0.281.  After I used the System Settings Wizard, it looks like the TED 5000 is monitoring my power usage on MTU 1 and  Solar production on MTU 2.  However, when I try to configure any loads in the LOAD PROFILE, the LOAD PROFILE WiZARD accepts my inputs for a new load profile, but after saving the settings and closing the wizard, there are no load profiles on my LOAD PROFILE tab.  I've tried rebooting the Gateway, no Joy.

Is this feature still available/supported with my firmware revisions ?
Everything else appears to work (except for the Weather Panel on the Live Dashboard).

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