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TED5000 Support / Re: seeking support on TED Commander
« Last post by Support10 on February 24, 2020, 04:54:19 PM »
If the real-time difference really is that crazy, maybe it is something with Commander. It's just odd that it would change suddenly. Send me an email at djohnston@theenergydetective.com and I'll see what I can do tomorrow!
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TED5000 Support / Re: seeking support on TED Commander
« Last post by jlsoaz on February 24, 2020, 04:21:04 PM »
Ok thanks.

On the picture thanks for blanking out the relevant portions.

As to the batteries skewing things, I guess we'll have to take that as a probable explanation.

As to what the MTUs read, right now my footprints software on my browser shows 0.278 kW and the readout on my phone shows -0.568 kW.  We could try to say it's nearly some multiple of -2, but a minute or two ago the footprints was about the same and the phone was -1.something.  So, I don't think it's a multiple exactly.  It's 2:21 in the afternoon, so the solar is doing its thing.  I would also check my opticsre software that goes with my outback inverter, but to do that right and set up some sort of valid comparison of which system says what, it would take a bit of time, and can wait for another day.
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TED5000 Support / Re: seeking support on TED Commander
« Last post by Support10 on February 24, 2020, 03:54:35 PM »
I've removed your picture and modified the serial numbers (They show up on MAC address) for it just to be extra safe. Attached is the modified picture. I would feel safe posting something like this with the S/N's blacked out.

Regardless, your last post's suspicions are probably the answer here;
I forgot to mention: I have a 12 kWh battery setup, and an Outback Radian inverter.  Is it possible the negative numbers are caused by my exporting power back to the grid, or by something more nuanced, as to power flow from batteries to the house or I don't know what?
Specifically, the last part of the post. There have been a number of people with battery set ups that have either an inability to monitor both directions of the battery's flow (without an increase in the amount of hardware used) or have it negatively effect their load somewhere in the system. This is a byproduct of innovation in the renewable energy sector that was not readily available at the time of development for the software used in Footprints. I would suspect, that in those moments your system is reading negative, your battery is feeding the panel enough to swing the numbers. I would be curious to see what the MTUs are reading when Commander is showing a negative swing. That would tell us something!
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TED5000 Support / Re: seeking support on TED Commander
« Last post by jlsoaz on February 23, 2020, 07:09:47 PM »
I forgot to mention: I have a 12 kWh battery setup, and an Outback Radian inverter.  Is it possible the negative numbers are caused by my exporting power back to the grid, or by something more nuanced, as to power flow from batteries to the house or I don't know what?
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TED5000 Support / Re: seeking support on TED Commander
« Last post by jlsoaz on February 23, 2020, 03:47:18 PM »
There is not really a quick fix for this, because your negative numbers aren't coming from Commander, they're coming from your system. Can you attach a picture of your stats page?

ah, I see, this looks like a stats page:

I'm hoping that there are no security issues with my posting this information, but if you think better of it, then let me know and let's remove it from public view.  (I am not technical, so just erring on the side of caution). 

I do see the negative numbers for MTU 3 and 4 (I used to have that hardware put in, but I have had it removed).  Is that impacting it?
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TED5000 Support / Re: seeking support on TED Commander
« Last post by Support10 on February 20, 2020, 03:20:11 PM »
There is not really a quick fix for this, because your negative numbers aren't coming from Commander, they're coming from your system. Can you attach a picture of your stats page?
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TED5000 Support / seeking support on TED Commander
« Last post by jlsoaz on February 17, 2020, 12:08:45 PM »
HI -

All of the data on my Ted Commander since I started using it, a month or two ago, has been in negative numbers.  Is there a quick fix for this?
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From Ted Commander, it looks possible that my answer should be updated from 3-4 to 4-6.
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TED Pro Support / Re: TED Commander
« Last post by jlsoaz on February 16, 2020, 03:27:00 PM »
hi - the numbers on my TED Commander always read negative.  Is there a known quick way to fix this or should I call tech support?

This is for a single home installation that is already in place and working for many years now, with a couple of different coils.
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TED5000 Support / Generation data not being captured
« Last post by NormShea on February 08, 2020, 11:14:17 PM »
Beginning in January, my Generation data stopped being documented in my data.  The odd thing is that the Desktop Display will show what seems to be accurate values when Generation is greater than Consumption and Generation will show up in the browser Second Live View.  But in the browser Minute View Live and other browser graph displays, as well as the History browser display, no generation shows up.  In the History browser window, all the data, except for December is gone, where the Month History had all the data prior to January.  And exported data is corrupted, for example, when the Export Daily Data is selected, there will be multiple occurrences of the same day, where the same export for Consumption shows only single day occurrences (as expected).

The Desktop Display does appear to have had it's rechargeable battery go bad relatively recently (though I'm not sure exactly when because I don't remove it that often).  If it is removed from the cradle, it immediately shuts down.  Any thoughts on what might be going on?
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