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 1 
 on: December 11, 2017, 11:33:26 AM 
Started by pfletch101 - Last post by pfletch101
An update: it looks as if this bug has been fixed, although I don't know exactly when. I am at ECC and Footprints firmware versions 1.0.717, and I now see that downloaded CSV Spyder Day record timestamps are, in fact, 'pure' dates, which parse to midnight on the specified day.

 2 
 on: December 08, 2017, 11:49:10 AM 
Started by pfletch101 - Last post by pfletch101
Having been working on a TED Pro History Editor for the last few weeks, I now know more than I want to Grin about how Footprints stores and reports timestamps. There is certainly no way of 'fixing' this (if by that you mean forcing the format of the Spyder Day timestamps to be the same as those returned for regular MTUs). TED stores all timestamps as a Unix representation which is based on Universal Time. For the purposes of CSV reporting (only, as far as I know), these are usually converted to local time - it looks as if the code which produces the Spyder Day output simply reports the internal timestamp, without any conversion.

 3 
 on: December 08, 2017, 05:13:02 AM 
Started by pfletch101 - Last post by Everette
I have just noticed another, different, weirdness in the Spyder Day CSV data (I haven't checked the Raw Spyder data). The date/time stamp for each record (for me - I suspect it is timezone dependent) includes a time of 19:00 on the day to which the accumulated data 'belongs'.

I noticed this bug too fletch. Any way to fix it for good?

 4 
 on: December 04, 2017, 10:10:06 AM 
Started by ecosang - Last post by pfletch101
Hello, I compared MTU measurement on main circuit with sum of spyder sub-circuits.
Ideally, the sum of spyder sub-circuits should be similar to the value of main circuit measured from MTU.

This would, indeed, be ideal. However, Spyder channels read zero at a power flux/current at or below a minimum value that depends on their rating (this is well documented in their specs), so the sum of Spyder readings will almost inevitably be less than the total load shown by the Utility MTU. This will be exacerbated by using 60A CTs for <=20A circuits, since their channel readings drop to zero at a higher actual current.

Make sure, also, that the settings of Spyder channels monitoring one 'side' of 240V circuits reflect this (double the reading). If you are monitoring both 'sides', the settings can be left in their normal configuration, but you normally don't need to do this, since domestic 240V loads are generally symmetrical.

 5 
 on: December 04, 2017, 10:07:25 AM 
Started by ecosang - Last post by Support7
Hi ecosang,

Did you say you are using 60A CT's on 20A circuits? This may work but it will not pick up smaller loads so it can affect the precision as you have mentioned. The Spyders do lag behind the MTU as they are designed to report every 1 minute+ where as the MTU reports every 1 second+ so you do not get the real time data from the spyder as it is meant as a cost effective way to break down energy usage by circuit.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!
   
TED Support
www.theenergydetective.com

 6 
 on: December 04, 2017, 09:35:53 AM 
Started by madscot - Last post by Support7
Hi madscot,

What is your current firmware? You can find this by going to Footprints > Help > About.

What internet browser are you using and have you tried another browser?

Have a wonderful day!

TED Support
www.theenergydetective.com


 7 
 on: December 04, 2017, 09:20:20 AM 
Started by dandelot - Last post by Support7
Hi dandelot,

All of the documentation can be found at http://www.theenergydetective.com/prodocs to help explain what your looking at and I would recommend taking a look at the user manual specifically and if you have any problems after that please fill out a support ticket so we can work to narrow down whats causing the issue. I will provide a link below to the ticket system.

Hi protean,

This may be a firmware related issue or something more specific to your installation so I would also recommend submitting a support ticket via the link below.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.

Have a wonderful day!

TED Support
www.theenergydetective.com
 

 8 
 on: December 04, 2017, 12:53:19 AM 
Started by ecosang - Last post by ecosang
Hello, I compared MTU measurement on main circuit with sum of spyder sub-circuits.
Ideally, the sum of spyder sub-circuits should be similar to the value of main circuit measured from MTU.
As can be seen 112.png, Spyder show 0 value in most of time. When there is large load in Spyder, there is number, but still it is too small compared to MTU.
My sub-circuit breakers are 20A. But I am using 60A CTs for Spyder. But, still I think the numbers on Spyders are too small.
Also, when I looked at the graph, there is time-lag in Spyder.
Do you guys have any suggestion for this case?
By the way, in this case,
1,2,3,4  are connected to 20A(120V) breakers.
(5,7) and (6,8) are connected to 20A(240V) circuits.

Thanks

 

 9 
 on: December 04, 2017, 12:12:01 AM 
Started by madscot - Last post by madscot
Anyone seeing this issue:

I update my utility rates via edit -> utility setting wizard
I write the updates to device
I click finish
But rates stay the same

I tried a variant of the above and after entering the rates clicked back onto the utility rate tab and they were correct however they are not "written" on exiting the wizard for some reason.

Any ideas?

 10 
 on: December 03, 2017, 09:23:07 PM 
Started by toby_lang - Last post by pfletch101
It will work. You won't get quite the same precision and (assuming that we are talking about Spyder CTs) the channel will read zero at and below a higher non-zero power draw than it would with a 20A CT. The optimal Spyder setup will use 20A CTs for all lines except those expected to see currents higher than 20A. Remember, too that a '40A' 230V breaker is looking at both 'sides' of the circuit, so each 'side' can be treated as if rated at 20A.

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