Recent Posts

1

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by tlveik on December 16, 2018, 12:37:22 PM »

It's looking a lot better now.  Even some of the past data that was missing has been filled in.  Looks good.

By the way, I like to look at line plots of watts using Minute data in Commander.  On the page where you select the date range, you can select either Energy or Demand.  Those two labels, Energy and Demand are swapped.  I have to select Energy to get line plots to plot watts.

2

TED Pro Support / Re: Data error every 15 minutes

« Last post by Support7 on December 13, 2018, 04:16:40 PM »

Glad to hear its working correctly.
The Min Count is a representation of successful Minute Packets received from the MTU since the ECC has been powered up.
Uptime in the Upper table is how long in seconds that the MTU has been powered up. Power cycling the MTU resets this number.
Uptime at the bottom of the page is how long the ECC has been powered up. A restart or power cycle of the ECC resets this number.

3

TED Pro Support / Re: Data error every 15 minutes

« Last post by tlveik on December 12, 2018, 09:04:48 PM »

Well, it's working correctly again.  It hasn't glitched for almost two days now.  So I think I'll hold off on the ticket.

In the mean time, I have a question about some of those times on the stats page.
What is Min Count in the upper table?
What is Uptime in the upper table?
What is Uptime at the bottom of the stats page?

The two Uptimes can be very different, and MinCount doesn't match either of them but is more similar to the Uptime at the bottom of the page.

4

TED Pro Support / Re: Data error every 15 minutes

« Last post by Support7 on December 11, 2018, 02:35:48 PM »

This will probably take more troubleshooting based on location specific information so it would be best to resolve this through our ticket system so please fill out a support ticket via the link below.

http://www.theenergydetective.com/ticket

5

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by Support7 on December 11, 2018, 02:32:42 PM »

We spoke with the SW engineer and it looks like the server is still trying to play catch up and running into some hardware limitations with the extensive Commander database so hopefully it is resolved soon. We apologize for the inconvenience and will let you know more when we find out.

If you have and questions or concerns please let us know by filling out a support ticket at http://www.theenergydetective.com/ticket

6

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by samendolaro on December 10, 2018, 09:53:54 AM »

Still down.  Last reported data for me was 12/3.   

Reset PC and even the ted units .

As you can see below. 100% failure rate

Activated   Act. Status   Attempts   Success   Result   Last Timestamp   Server   URI
   1                  0        5              0            403           1544453195 / 1544453195   commander.theenergydetective.com:80   /api/postDat





EDIT:  Here is a look several hours later

3rd Party Post                     
Activated   Act. Status   Attempts   Success   Result   Last Timestamp   Server   URI
   1                0              148       0             403             1544477434 / 1544477434   commander.theenergydetective.com:80   /api/postData

7

TED Pro Support / Data error every 15 minutes

« Last post by tlveik on December 09, 2018, 03:05:32 PM »

A problem has developed with my TED Pro that I've never had before.  Started yesterday at about 6PM.  Every 15 minutes, like clockwork, both volts and power readings drop to zero.  This lasts for between 30 seconds and 4 minutes each time.

I tried turning off everything in my house that is electronic to eliminate interference sources.  That didn't help.
I tried power cycling both the MTU and ECC.  That didn't help.

Attached a screenshot of my stats page.  SKP ratio looks okay since the reset.

Any ideas?

Tom

8

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by Support7 on December 07, 2018, 01:58:34 PM »

The Commander migration should be complete now and all posting should have resumed. If you are still having issues with posting please try restarting your computer in case there is a caching issue with your browser. Thank you for your patience.

9

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by Support7 on December 04, 2018, 03:41:27 PM »

We moved to a different database server for Commander and the migration has taken longer then it should but the SW engineer is working on finishing it up and the back filling of data will take a little time to complete so we don't have a set time for it to continue posting again yet but it should be within the next day or so.

We would like to apologize for the inconvenience and as soon as we have more info, I will let you guys know.

10

TED Pro Support / Re: TED Commander Advisor "Not Posting Alert"

« Last post by samendolaro on December 04, 2018, 09:14:44 AM »

I just went the first full day with no successful uploads to commander .
Glad I still have the ability to to look at the data locally. The main reason I went with TED over Sense

I sent an email to Tech support , hopefully they didn't leave for holiday yet..