The Energy Detective Forums

General Category => TED Pro Support => Topic started by: dandelot on November 11, 2017, 04:15:59 PM

Title: dashboard settings: no effect
Post by: dandelot on November 11, 2017, 04:15:59 PM

Ubuntu 16.04 Linux, Firefox 56.0 and  Chromium 62.3202.75

Attempts to change the dashboard ranges get saved (they reappear when I check back)
but never take effect.    Instead the KwH low value is... 0 so only + kwh show.

This new just-set-up Ted Pro Home.

What to do?

Thanks in advance for suggestions.


With TED5000 there was never a problem adjusting the dashboard limits.

Title: Re: dashboard settings: no effect
Post by: dandelot on November 11, 2017, 04:25:55 PM

Well, the - + buttons let me change the dashboard graph limits of KwH used,
.That's a surprise.
And individually per graph on dashboard.

So what the heck do the "Modify Dashboard Settings"  really do if they don't affect the KwH graph?

I tried to find an answer here in the forum but failed...

Is there a document on all this that I managed to miss?
Thanks in advance for any help.

Title: Re: dashboard settings: no effect
Post by: dandelot on November 11, 2017, 04:32:20 PM

Ok. The 'GEN' button, when chosen, actually honors the dashboard
setting of -40 40.  AFAICT only that one does.  Confusing.

Title: Re: dashboard settings: no effect
Post by: protean on December 03, 2017, 01:09:55 PM

I can't change utility rates on the ECC.

Ted Pro > Settings > Utility Settings > Energy Rates  default is $.10, when changed to $.06 it gets reset to $.10 after saving to ECC. Same with Additional charges (fixed fee, taxes, etc).

This is not a deal breaker though because I am using this more to monitor consumption and generation but I also like things to be setup correctly. Tried several browsers, all the same results

Title: Re: dashboard settings: no effect
Post by: Support7 on December 04, 2017, 09:20:20 AM

Hi dandelot,

All of the documentation can be found at http://www.theenergydetective.com/prodocs to help explain what your looking at and I would recommend taking a look at the user manual specifically and if you have any problems after that please fill out a support ticket so we can work to narrow down whats causing the issue. I will provide a link below to the ticket system.

Hi protean,

This may be a firmware related issue or something more specific to your installation so I would also recommend submitting a support ticket via the link below.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.

Have a wonderful day!

TED Support
www.theenergydetective.com