The Energy Detective Forums

General Category => TED5000 Support => Topic started by: GaryFDes on March 17, 2017, 09:47:27 PM

Title: Time stuck at the year 2000
Post by: GaryFDes on March 17, 2017, 09:47:27 PM
I cannot get the time to change.  I have tried synchronized and not synchronized.

If I correct the time and safe to the gateway the time just jumps back to January 1, 2000.

What do I need to do to get time working correctly again?
Title: Re: Time stuck at the year 2000
Post by: DanS26 on March 26, 2017, 08:07:45 PM
Call support....this is a battery problem.   Either replace the battery or adjust every time the utility power is lost.

My battery went out years ago.....I just reset the time as needed after every lost utility outage.

Yeah a PIA.....poor design using a buried battery instead of an easily replaceable off the shelf battery. 
Title: Re: Time stuck at the year 2000
Post by: Dewlosin on September 06, 2017, 11:08:58 PM
Would you recommend this to me to understand more?
Title: Re: Time stuck at the year 2000
Post by: Support7 on September 07, 2017, 08:36:17 AM
Please fill out a support ticket via the link below.

For troubleshooting or if you run into any questions please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.
Have a wonderful day!

TED Support
www.theenergydetective.com