The Energy Detective Forums

General Category => TED Pro Support => Topic started by: GregGarner on June 23, 2015, 07:30:46 PM

Title: TEDPro stopped logging daily data
Post by: GregGarner on June 23, 2015, 07:30:46 PM
My TEDPro just stopped logging daily data.   It seems to be stuck with every month showing 0 kWh, but $18 cost, and the days just return 0/$0.
I restarted the TEDPro and it made no difference.  

When I download daily data, it seems to have accurate data in the last 3 days, but all previous days are 0.  It looks like maybe somehow the database inside the TED got corrupted?
We had no power outages and I did not touch the TED installation on the day that the database failed.

Any ideas on how to correct this issue?  I haven't tried a factory default reset yet, hoping there is some other way to get my data back.

The firmware version is
ECC: 1.0.636
Footprints: 1.0.643

ECC serial number:
260985

I submitted a ticket on this issue and got no response yesterday.

(http://rt-eng.com/images/tedpic.png)

GregGarner
Title: Re: TEDPro stopped logging daily data
Post by: jfpetesn on June 24, 2015, 02:45:29 AM
I suspect that your date and time are incorrect.  At least it is on your screen shot.
Title: Re: TEDPro stopped logging daily data
Post by: GregGarner on June 24, 2015, 03:02:56 AM
Date and time are correct on the main page of the TED app. 

(http://rt-eng.com/images/TedMain.png)

Greg Garner
Title: Re: TEDPro stopped logging daily data
Post by: jfpetesn on June 25, 2015, 03:24:13 PM
If you look at your month history section from your screen shot it shows "june 25, may 25, apr 25...etc).  It should be start with may 15, apr 15, mar 15...

Title: Re: TEDPro stopped logging daily data
Post by: GregGarner on September 21, 2015, 09:33:38 PM
Is the only way to fix this to erase the history?  I hate to do that...

Greg Garner
Title: Re: TEDPro stopped logging daily data
Post by: pfletch101 on September 22, 2015, 02:45:53 AM
Is the only way to fix this to erase the history?  I hate to do that...

Greg Garner

This has happened to me a couple of times, and the only way I have been able to fix it has been to erase the history. You can download it and/or back it up first, but restoring the backup also seems to restore the problem. I keep my records (downloaded every day) in an Access database, so the data in the device is not vital for me, but the causative bug seems to be corruption of the internal data memory.