The Energy Detective Forums

General Category => TED Pro Support => Topic started by: vkores on September 03, 2014, 11:20:38 AM

Title: New Spyder - Won't Zero
Post by: vkores on September 03, 2014, 11:20:38 AM
New Ted PRO w/ Spider.  Everything looks fine except each of the 8 individual leg shows .108 (or .107) kWH as a minimum.  Values climb ok with load just never settles to zero.  Versions:  ECC 1.0.600, Footprints 1.0.603.  Is there a place to make that adjustment?

Thanks
Title: Re: New Spyder - Won't Zero
Post by: Support7 on September 03, 2014, 05:07:14 PM
Hello vkores,

Where and when did you purchase your system? You have older firmware. You will need to submit a ticket asking for the latest firmware and instructions on how to load it at   http://www.theenergydetective.com/ticket

Please fill out the entire form.

Best Regards,

TED Forum Support
Title: Re: New Spyder - Won't Zero
Post by: Support7 on September 04, 2014, 01:22:06 AM
Hello vkores,

We haven't received any responses via our ticket system to my replies to your tickets. Could you check your spam folders and make sure our replies are getting through?

Best Regards,

TED Forum Support