The Energy Detective Forums

General Category => TED5000 Support => Topic started by: Verwood on April 13, 2011, 05:41:42 AM

Title: Can't Open TED 5000 Dashboard
Post by: Verwood on April 13, 2011, 05:41:42 AM: For the last week or so when I try to open the TED 5000 Dashboard using Firefox, I receive the message, "Unable to connect, Firefox can't establish a connection to the server at 192.168.1.67. Previously it worked fine. I would appreciate any help before I call tech service. Thanks!
Title: Re: Can't Open TED 5000 Dashboard
Post by: vanhook2 on April 13, 2011, 08:19:16 AM: Have you re-ran the installation utility?

Here is the link if you need it.

http://www.theenergydetective.com/install-program
Title: Re: Can't Open TED 5000 Dashboard
Post by: Verwood on April 14, 2011, 03:44:27 AM: Vanhook2 - Thank you very much for your suggestion. It worked.
Title: Re: Can't Open TED 5000 Dashboard
Post by: lundwall_paul on April 14, 2011, 05:45:23 AM: I would look at the router from your PC look at the DCPH table and see if the TED 5000 is there. If not unplug the router and take another look.
Title: Re: Can't Open TED 5000 Dashboard
Post by: vanhook2 on April 14, 2011, 07:58:18 AM: You are welcome.

If it continues to happen,
you might want to read up on making a static IP address.
Title: Re: Can't Open TED 5000 Dashboard
Post by: pfletch101 on July 04, 2018, 10:26:10 AM: Quote from: Verwood on April 14, 2011, 03:44:27 AM
Vanhook2 - Thank you very much for your suggestion. It worked.

Most probably, you have not set up your router to assign a specified IP address to the TED Gateway. If you don't do this its IP address will occasionally change, causing the problems you describe. Most routers have an option to specify the IP addresses to be assigned to devices according to their individual MAC addresses (which are fixed and unique). You should use this for any device which, like the TED Gateway, needs to be easily located by software and/or a browser. You should not, in general, use the peripheral device's setup option to specify its own IP address (if it has this option) rather than defaulting to DHCP, since this can lead to all sorts of problems.
Title: Re: Can't Open TED 5000 Dashboard
Post by: ThermoMan on July 25, 2018, 04:00:42 PM: Sometiumes I just have to unplug and plug back in the main unit (the wall wart with the ethernet cable) and that solves a lot of problems.