Author Topic: Ted 1001 RDU no longer receives data  (Read 4682 times)

docthomas

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Ted 1001 RDU no longer receives data
« on: October 12, 2012, 01:20:11 AM »
We turned off all power to computers while we were gone over the weekend.  After turning everything on again, the TED RDU has the normal flashing green alarm LED once each second.  But now it reads KW 0.000, KWH today 0.0, KWH MTD 0.0.  I have the software TED Footprints, which has worked admirably for many years.  Nothing has changed in the wiring arrangement and the computer sees the USB port in use.  The unit periodically brings in an alarm that says "No activity on com port.  Please check the RDU last read 10/11/2012, 9:34:26 AM. "  On TED Footprints I show no recordings of power today, or power month to date.  They are all listed as undefined.  I have a current listing under present readings, of the current time and date, days left in billing cycle = 0.00.  Current rate in effect is undefined. Can anyone help me get my TED back up and functioning.