Author Topic: TED5000 energy posting to Commander sending only one of two MTUs  (Read 2220 times)

jz

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Hello,

I just created a Ted Commander account and was able to activate energy posting from my TED5000 to it.  However, only one of the two MTUs in my local Footprints appears to be recognized in the Commander account.

Is there any way to get both?

Thanks,
JZ

Support7

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Re: TED5000 energy posting to Commander sending only one of two MTUs
« Reply #1 on: January 09, 2017, 11:23:06 AM »
Hi JZ,

Normally on activation Commander pulls the setup information but if it didn't pull both your MTU's then you can go to Commander > Locations and select your location. Then select the + symbol next to MTU and Spyders and select the serial number of the MTU that isn't already displayed.

If you run into any questions or anything please let us know by going to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.

Have a wonderful day!

TED Support
www.theenergydetective.com