Author Topic: I am having problems accessing the Footprints software  (Read 1901 times)

94mustang94

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I am having problems accessing the Footprints software
« on: August 13, 2016, 10:25:24 AM »
I am on a Mac OS X Yosemite version 10.10.5, using Firefox browser.  I have used the installation utility and also I type in the IP address manually and it will not pull up the software, it times out.  I can verify the IP address by using Fing app.  Has anyone had this problem? Can anyone make any suggestions?     

Support7

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Re: I am having problems accessing the Footprints software
« Reply #1 on: August 15, 2016, 12:00:38 PM »
Have you tried power cycling your ECC or Gateway (unplug it and plug it back in). This is a strange issue but sometimes the network chip needs to be reset if it is giving issue's connecting to Footprints.

To troubleshoot this issue please go to http://www.theenergydetective.com/ticket and fill in the requested information to submit a support ticket so we can work to resolve any issues that may arise ASAP and make sure we provide the right firmware for any updates requested or required.