Can't Open TED 5000 Dashboard

[Verwood]

For the last week or so when I try to open the TED 5000 Dashboard using Firefox, I receive the message, "Unable to connect, Firefox can't establish a connection to the server at 192.168.1.67.  Previously it worked fine.  I would appreciate any help before I call tech service.  Thanks!

[vanhook2]

Have you re-ran the installation utility?

Here is the link if you need it.

http://www.theenergydetective.com/install-program

[Verwood]

Vanhook2 - Thank you very much for your suggestion.  It worked.

[lundwall_paul]

I would look at the router from your PC look at the DCPH table and see if the TED 5000 is there. If not unplug the router and take another look.

[vanhook2]

You are welcome.


If it continues to happen,
you might want to read up on making a static IP address.

[pfletch101]

Vanhook2 - Thank you very much for your suggestion.  It worked.

Most probably, you have not set up your router to assign a specified IP address to the TED Gateway. If you don't do this its IP address will occasionally change, causing the problems you describe. Most routers have an option to specify the IP addresses to be assigned to devices according to their individual MAC addresses (which are fixed and unique). You should use this for any device which, like the TED Gateway, needs to be easily located by software and/or a browser. You should not, in general, use the peripheral device's setup option to specify its own IP address (if it has this option) rather than defaulting to DHCP, since this can lead to all sorts of problems.

[ThermoMan]

Sometiumes I just have to unplug and plug back in the main unit (the wall wart with the ethernet cable) and that solves a lot of problems.